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Privacy Policy

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1. Introduction

Pagham Service Station (“we”, “us”, “our”) is steadfast in protecting your privacy under UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website, book services, or contact us.

2. Data Controller

Pagham Service Station
The Parade, Pagham, Bognor Regis, West Sussex, PO21 4TL
Tel: 01243 262943 · Email: info@paghamservicestation.co.uk
Established in 1964, offering MOTs, servicing, diagnostics, and repairs.

3. Personal Data Collected

  • Service/enquiry forms: name, email, phone, vehicle registration, and service details

  • Communications: any contact via phone or email about MOTs, repairs, or diagnostics

  • Website analytics: anonymised IP address, device/browser type, pages viewed—collected via essential and performance cookies (no advertising or profiling cookies)

4. How We Use Your Data

We use your information to:

  • Schedule and perform MOTs, servicing, repairs, tyre fitting, diagnostics, engine tuning, classic car work and more
    yell.com

  • Provide quotes, booking confirmations, and follow-up emails or calls

  • Enhance our website and user experience using anonymised analytics

  • Maintain legal, financial, warranty, and compliance records

5. Legal Basis for Processing

  • Contractual necessity: to deliver the requested services

  • Legitimate interests: to manage and improve our business operations and website

  • Consent: where given for follow-up communications

  • Legal obligation: to maintain records for statutory and audit purposes

6. Data Sharing

We do not sell or rent your data. It may be shared with:

  • Service providers (e.g., web host, analytics tools) under data processing agreements

  • Regulatory or legal authorities, if required by law

7. Cookies & Tracking

  • Essential cookies facilitate site functionality like forms and navigation

  • Performance cookies (e.g. Google Analytics) collect anonymised usage data
    We do not use advertising or profiling cookies

8. Data Retention

  • Service/enquiry records: retained up to 7 years for legal and warranty compliance

  • Analytics session data: individual logs deleted after 24 months; aggregated data may be kept longer

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise these rights, contact us via phone or email. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls, and staff training to safeguard your data. No system is 100% risk-free, but we follow best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers.

12. Updates to This Policy

We may update this policy. The “Effective Date” will reflect any changes. Continued use of our website implies acceptance of these updates.

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